Is Wren the #1 Rated Employer in the UK? It is but based on incorrect data collected by tricking employees into giving positive feedback at the end of their training.
After a two weeks training at the Nest, you will be asked to fill out a feedback form which cleverly directs the trainee to survey site where the trainee gives a positive review without knowing what is waiting for him/her after starting to work for Wren.
Wren has the highest employee turn over. All those happy faces in the pictures of showroom openings will be replaced by new staff within a few months.
If you are a current or previous employee of Wren Kitchens please share your honest review about this workplace below. If you know anyone who works for Wren Kitchens or used to work for Wren Kitchens, please share this page so that we will warn everyone before they get a job with Wren until they change their terms of employment.
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In my experience I have never seen such a toxic sales environment. After completing training at the nest you are tricked into leaving a good review as part of the e learning which they disguise to appear compulsory. I decided to resign on my own accord because this job has no maturity. I seen over a dozen people left the business, they either walk out or transfer to another branch because of an incompetent manager. Every member of staff is scared to give the Manager feedback or ask for feedback because there is always a negative response. I don't think the manager is a right fit for the job as he should listen to people around him more and look at his staff turnover before he runs the company into the ground like Car Craft.
Favouritism is at it's highest levels in Merry hill showroom. A new group is created for the best designers and Information Advisor leads are given to only a few designers, appointments get moved from designers, my own leads were even taken and given to someone else because the manager said he doesn't trust me to sell it. No opportunity to improve and progress, lack of diversity in the team, managers create a very toxic environment which ruins team dynamic! Unethical behaviour from management as they single out designers and say negative things about them. One female staff was told she was the worse designer in the showroom right after she made a sale and was back on her feet after struggling. The manager seriously needs some training and must look in the mirror, from my experience he has a very dysfunctional team and there gotta be only one person to blame, obviously the manager!
WORST WORKPLACE I HAVE EVER WORKED
This is an honest review. Please do yourself a favour and acknowledge those reviews that are clearly false, if they read like an advert chances are the staff was given shopping voucher incentives.
The head office has a cancerous atmosphere, the management think they are gods walking among peasants. The corporate culture is like no other. Be prepare in this workplace to be micro-managed, to be insulted daily, and if you are female; feel like there is a casting couch situation as this is real. You will only succeed if you please your manager in this workplace, and just know that this is not via working your job.
I joined as a designer in a new branch when it opened. I heard about the climate of fear at Head Office, where all Designers take a two week training course. You stay at a company-owned hotel and the staff are watching your behaviour all the time. Training was really rushed, to make the most time for teaching you the ‘Wren Way’. You are paid minimum wage and rely in commission to make it up to a decent amount. In the showroom it was very clear there was an In Crowd of sycophants. If your face didn’t fit you faced uncertainty every time you went to work. People would be called to the office and told their probation was unsuccessful. The job can’t be done in the contracted hours unless you are a lifelong kitchen designer so you end up working loads of unpaid overtime. Anything that’s wrong with the finished kitche is blamed on the Designer and your commission is clawed back to pay for it. Then there are the cancelled orders - which can happen right up until the last minute. All commission is taken back from the designer. I vowed that I’d leave if my monthly pay ever fell to the minimum and it did, so I resigned.
If you wish to join the clickiest work environment in Plymouth, join Wren. THE most unprofessional work environment, if you are happy to be a groupie to the managers you will fit in fine, if you want to work hard and be a strong sales executive go elsewhere. Left and now missing £1800 of wages. If you wish to gain depression, stress and become self conscious join Wren Plymouth.
Culture is penny pinching, long hours or too short depending on which contract you get.
I watched 15 designers walk when i was there and wondered why ?
All went to the Nest and trained and so it should have been a happy family. No Wren went through hundreds no reason, head office decision, gone. Sacked.
All the people i started with left and that was 60 staff.
Goal posts with regard to money kept changing, AND GOT worse and worse.
Moral was terrible at Cribbs causeway.
A small core OF DESIGNERS exists with new applications making up the numbers. Continuous ??
Wren paid £50 To the designers if you sent a best report on Wren as an employer- but here’s the rub you did n’t get paid for it anyway.
Only two people get their money the Show Room Manager and his side kick now going to America.
All other managers would sit in a room drinking their costa -coffee. These managers you would never see, but they would go through your drawers when you were not there.
One manager was always on his personal phone walking around the 2 floors and could not assist as he could not design or be friendly or communicate with others very well.
The SALE IS ON EVERY WEEK ( MFI ) MEAN ANYTHING !
Deceitful company, all the old MFI RE GROUPED.
Awful place to work, avoid at all costs. Management poor, culture extremely young and immature. Dont get a whatsapp account or your life is not your own. Big regret.
Poor hours, poor management, dictatorial style
They want to pay me a £20 voucher to leave a 5 star review..
High turnover of staff
Rediculous over the top micro management
Commission reductions every year
Don’t expect to make the 2 years probation
No rewards or bonus for performance
Hard to think of any
This company is all take and no give. We worked 50-60 hours a week for a month when our showroom was opening. We were promised we would be paid the overtime. 3 months later we get the overtime money and its half of what we had originially signed for on the overtime form. A revised form with a lower figure to be paid would be given to us to quickly sign when we were not in a position to be able to object.
I was sitting an appointment with customers while my overtime form was given to me.
Recently there was an increase in the national minimum wage.
Coincedentally, a few days later Wren announed to their staff via mass email that the threshold of money we would have to sell would be increasing almost 50% in some cases. Meaning that we were essentially paying for our own pay rises because Wren didn't want to. I would have to go from selling £8500 a month to start earning my commission, to having to sell £12000. So every month I would have to sell even more kitchens just to earn the same amount that I did before.
In our contracts it says that the commission structure can be changed at any time, which I completely understand. However the fact that it is entirely revamped the moment Wren would have to start putting their hands into the pockets is shameful.
None of the designers in this showroom are happy at all. Over a third of our original team of designers has left because of how badly staff are treated in Wren. I'm sick to the back teeth of this company taking adavantage of its workers, so I will be leaving next week.
I left my previous career for the kitchen designer role at Wren which was advertised at a lot more money than I was previously on.
The interview was very easy and I heard back soon I was successful in my application.
I was expecting from the interview, for the role to be much more focused around delivering exceptional customer service and not purposefully rushing customers and constantly pushing for money without delivering a good service.
The training was short and intense (2 weeks) with the expectations to know everything out of the academy and into your first customer appointment.
The money was awful due to my experience levels, the management who could be bothered to talk to me were only interested in developing me into their own cookie cut mould as well as wanting me to be this larger than life character which they thought would bizarrely be appealing to customers. Very uncomfortable.
The management would go over individual staffs figures in front of the group which I found to be humiliating as I assume they used this as a deterrent to perform better. No praise from management if targets were met, constant torrents of negativity about staff performances. From being new and not knowing the processes, as I was not informed, for many aspects within the role, this caused frequent unnecessary tension between myself and the management.
I used to be forced towards customers who had been approached already by numerous other staff and was quizzed about why a sale was not made. (I would not wander into a store just to look and place a deposit for a £15,000 - more...
Horrific management. Not a quality product. Many customer complaints.
Introduction you get shown around by someone who can’t speak English so don’t know where anything is.
Language barrier is dreadful and work is tiring and not worth the wage at all don’t cover cost of fuel, bridge costs etc.